Urgent: GDPR Important: Automated account deletion

Discussion in 'Announcements' started by kawoni, May 24, 2018.

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  1. kawoni

    kawoni Super Moderator Staff Member Community Manager

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    Dear players,

    The system will now take forum activity into account. This means that as long as you are active in the game OR the forum your account will be considered active. Meaning the automated deletion after 12 months will only be triggered if you have not logged into your game or forum account for 12 months. Before the deletion happens an automated email will inform the player about the upcoming deletion. Therefore, to correct our previous announcement, the procedure will be as follows:

    From May 22, 2018 (May 21 for EN and CH) onward the following changes will be implemented:

    • We will automatically delete all accounts that did not log into the game or the forum for 12 months (or longer).
    • When removing a game account, the associated forum account will also be deleted. This identification is done by the username.
    • Forum account names will automatically be changed if the associated game account name changes.
    This means that having different names on the forums and in the game will only be possible by having multiple game accounts, that need to be activelyused. Which means they need to log in at least once every 12 months in the game or forum to avoid the automatic deletion.

    If your game and forum account names do not have the same user name by DATE it might be that you will receive a deletion request because another player's game account with the same username was marked for deletion. To be able to revert an accidental deletion request, there is a 7 days period before the actual deletion of the accounts takes place. This deletion cannot be reversed! After an account has been requested for deletion (by a player or automatically) a private message will be automatically sent to the associated forum account. If you receive this message and did not initiate the deletion request please contact support immediately!

    https://support.innogames.com/game/tribalwars



    In short:

    • If your game account does not have a forum account, all is good. You only need to be aware that we are deleting inactive accounts after 12 months automatically.
    • If your game and forum account have the same name, all is good. You only need to be aware that we are deleting accounts which have not been active in the game or forum after 12 months automatically.
    • If your forum account differs by username from your game account, please contact support to have your username(s) changed. Or:
    • If you only have a forum account but no game account anymore, please create a new game account with your forum username. If this isn't possible, please contact support.
    • You will be notified on the forum and via email when your account is about to be deleted. Please make sure your email address is valid.
    • If you ever receive the deletion notification without triggering it yourself, please contact support.
    • Your forum and game account will share the same username and will be synchronized when you change your name in the game, but the email address and password will be separate.


    If you have any questions, please let us know!



    Sincerely

    The Tribal Wars Team
     
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